Shipping Information
Free Standard Ground Shipping
Now enjoy free standard ground shipping on orders exceeding $100 across Canada (excluding Yukon, Nunavut, Northwest Territories). Orders typically arrive within 5 to 10 business days.
🚫 Exclusions:
- Rental products do not qualify for free shipping.
- Oversized items, such as lift chairs, mobility scooters, home hospital beds, patient lifts, and power wheelchairs are not eligible for free shipping.
- Shipping costs for oversized products are listed on their respective product pages. Additional charges may apply for deliveries to remote or rural locations. For a quote, please contact us at +1 437-449-3397.
Delivery Time for Certain Products
Some items may take as long as 5 weeks to arrive. An estimated delivery date will be provided at checkout by our team. These items include:
- Lift Chairs
- Power Wheelchairs
- Mobility Scooters
- Freight delivery items (non-folding power wheelchairs, large scooters, lift chairs, patient lifts, and some beds)
For freight-delivered items, the shipping company will contact you to schedule the delivery once the order arrives at your location.
📌 Note: We do not ship or deliver on Saturdays and Sundays.
White Glove Delivery (Oakville & GTA Only)
Our White Glove Delivery Service ensures a hassle-free experience, including scheduled delivery, setup, and testing to guarantee your complete satisfaction.
🔹 What’s Included?
✔️ Delivery on a scheduled date (Monday–Friday, 9 AM – 5 PM)
✔️ In-home setup and testing of your device
✔️ Removal of all packaging materials
The price of this service varies depending on the product, and details can be found on eligible product pages. After placing your order, our team will contact you to schedule the delivery.
Need it urgently? If you are in the Oakville area, you can arrange for Saturday pickup at our location:
📍 ProMed Equipment Oakville
690 Dorval Dr #200, Oakville, ON L6K 3W7, Canada
📞 Contact Us:
📲 +1 437-449-3397
📧 info@promedequipmentoakville.ca