Return Policy

Returns are accepted at ProMed Equipment Oakville within 30 days of receiving your order at the customer’s expense for return shipping.

Return Eligibility Criteria:

For a return to be accepted, the following needs to be fulfilled:
✔️ The product must remain unopened in its authentic packaging.
✔️ There should be no visible signs of use, including but not limited to scratches, marks or tears, or wear on tires.
✔️ All parts and accessories supplied with the original packaging should be intact.

Non-Returnable Items:

Products that are non-returnable for hygiene and customization reasons include the following:

🚫 Opened items
🚫 Bathroom safety equipment (due to hygienic reasons)
🚫 Mattresses
🚫 **Items specially ordered **(custom-ordered per request of customer)
🚫 Lift chairs
🚫 Ultra-light wheelchairs
🚫 Custom wheelchairs
🚫 Cushions
🚫 Braces
🚫 Cold therapy units
🚫 Power wheelchairs
🚫 Mobility scooters
🚫 Home hospital beds
🚫 Parts & accessories

📌 Restocking Fee: Under certain circumstances, a 35% restocking fee will apply to items returned, as approved by management.